The government of Ghana is leading the pack in West Africa when it comes to digitalization of government services and its availability online, that’s according to a UN survey.
The survey ranked all 193 United Nations member states according to the availability of government services online relative to each other rather a measurement of individual countries.
According to UN, the Survey tracks progress of e-government development via the United Nations E-Government Development Index (EGDI).
The EGDI, which assesses e-government development at the national level, is a composite index based on the weighted average of three normalized indices.
One-third is derived from the Telecommunications Infrastructure Index (TII) based on data provided by the International Telecommunications Union (ITU), one-third from the Human Capital Index (HCI) based on data mainly provided by the United Nations Educational, Scientific and Cultural Organization (UNESCO), and one-third from the Online Service Index (OSI) based on data collected from an independent Online Service Questionnaire (OSQ), conducted by UNDESA, which assesses the national online presence of all 193 United Nations Member States, complemented by a Member State Questionnaire (MSQ).
The survey questionnaire assesses a number of features related to online service delivery, including whole-of-government approaches, open government data, e-participation, multi channel service delivery, mobile services, usage uptake and digital divides, as well as innovative partnerships through the use of ICTs. This data is collected by a group of researchers under the supervision of UN DESA through a primary research and collection endeavour.
According to the survey which is conducted every two years, Ghana improved by a 0.057 points in 2020 from its 2018 score of 0.539, scoring 0.5960.
The improvement places Ghana first in West Africa, 5th in Africa and 101th in the world.
The improvement could be attributed to the sustained effort by government, led by the vice president Dr. Mahamudu Bawumia, to digitalize various government services including the passport acquisition process, Tax filling services, Port services among others in order to reduce processing times and make government institutions more efficient in serving the people.